Changelog

Homeowners can now see their net energy position and solar independence directly in Sunvoy’s performance widget, alongside production and consumption data.

Why This Matters

Production totals alone do not always tell homeowners how much of their electricity use is actually being covered by solar.

These new metrics make the relationship between generation and household demand easier to understand. Customers can quickly see whether they relied on the grid or sent excess solar energy back to it, as well as the percentage of their consumption supplied by their solar system.

This gives installers a clearer, more complete way to explain system performance without requiring homeowners to calculate the difference themselves or check a separate manufacturer portal.

How It Works

Sunvoy uses the system’s production and consumption data to calculate two additional metrics:

• Net energy shows the difference between production and consumption. Depending on the result, the widget displays either Net Imported or Net Exported in kilowatt-hours.

• Solar independence shows the percentage of household consumption covered by solar production during the selected period.

For example, when a home consumes more energy than the system produces, Sunvoy displays the remaining amount as net imported from the grid. When production exceeds consumption, the excess is displayed as net exported.

Both metrics appear within the existing performance widget, giving homeowners a more complete view of how their system is serving the home.

Sungrow is now available in Sunvoy’s inverter integrations list, allowing installers that use Sungrow hardware to configure the integration more easily.

Why This Matters

Adding Sungrow to the available integration options helps installers bring more of their monitored systems into Sunvoy and maintain a more consistent experience across their fleet. It also reduces ambiguity during setup by making the supported manufacturer directly selectable.

How It Works

When configuring an inverter integration, users can now select Sungrow from the available manufacturers and enter the required connection details for their account.

Once configured, eligible Sungrow system data can be connected to the relevant projects in Sunvoy.

Sunvoy can now show weather-adjusted production data using Open-Meteo irradiance data.

This helps solar teams understand whether a system’s production gap is likely caused by weather conditions or an actual system issue.

Why This Matters

Not every drop in production means something is broken.

Cloud cover, seasonal irradiance changes, and local weather conditions can all affect output. With weather-adjusted performance data, teams can better explain why a system produced more or less than expected.

This helps O&M teams:

• Diagnose performance concerns more accurately

• Avoid unnecessary truck rolls

• Explain production differences to homeowners with more confidence

• Separate weather-related dips from true system underperformance

How It Works

Sunvoy compares:

• Actual production

• Estimated production

• Typical GHI

• Actual GHI

• Weather-adjusted energy expectations

This creates a clearer picture of system performance and helps teams answer the important question:

“Is this system underperforming, or was the weather simply worse than expected?”

Sunvoy can now connect to ESY inverter systems, giving installers access to hourly production data and live system information within the platform.

Why This Matters

Installers using ESY hardware can now bring those systems into the same monitoring workflow as the rest of their fleet.

This makes it easier for operations and service teams to review production without relying on a separate manufacturer portal. It also gives installers a more consistent way to support homeowners, investigate performance questions, and keep system data connected to the relevant Sunvoy project.

How It Works

Installers can configure ESY as an inverter integration in Sunvoy and connect supported systems to their corresponding projects.

Once connected, Sunvoy can retrieve:

• Hourly solar production data

• Live view information from the ESY system

This support is now available for customers such as Summit & Shore and other installers using ESY hardware.

Sunvoy now supports three additional hardware and monitoring platforms, expanding compatibility across more inverter and battery ecosystems:

• CPS (Chint Power Systems)

• PowerTracker (AlsoEnergy/STEM)

• Sigenergy

These integrations allow your team to monitor performance data from these systems directly inside Sunvoy.

What This Means

With these integrations enabled, you can:

• View real-time production and system health

• Receive alerts and error codes

• Track performance alongside the rest of your fleet

• Manage all sites from a single dashboard

Whether you're supporting residential installs or larger commercial portfolios, these systems are now fully incorporated into your standard monitoring and O&M workflows.

If you’re installing CPS (Chint), PowerTracker, or Sigenergy equipment, you can now connect those systems directly in Sunvoy. Reach out to support if you need help enabling any of these integrations.

Alongside the major releases, we’ve rolled out several smaller improvements that make Sunvoy more flexible for installers, service teams, and sales teams.

1. Custom Ticket Tags for O&M Managers

Installers can create their own ticket tags to better categorize and manage support requests.

Tags can be used to label tickets by type of issue, department, or workflow—for example:

• Electrical

• Maintenance

• Performance

• Warranty

• Monitoring

These tags make it easier to filter tickets, organize service queues, and identify recurring issues.

You can configure this under:
Settings → Support → Tags

2. Role-Based Project Visibility

Administrators can now restrict project visibility based on user roles and assignments.

This allows companies to ensure that team members only see the sites that are relevant to them.

Examples:

• A Project Manager sees only the projects assigned to them

• A Sales Rep sees only their own customers

• An O&M technician sees only the sites they maintain

This improves both security and usability, especially for larger organizations managing hundreds or thousands of sites.

3. Performance Threshold Filtering

Operations and O&M teams can now filter sites based on performance ranges.

For example, a manager can quickly identify systems performing between 65% and 80% efficiency, helping teams detect underperforming systems before customers report issues.

This allows service teams to proactively investigate:

• inverter communication problems

• shading issues

• equipment faults

• or system degradation

4. Sales Map View

Sales teams now have access to a Company Map to view of their installed systems. All systems have a green dot regarless if the inverter is working or not.

This view allows reps to visualize their portfolio geographically, which is helpful for:

• planning local outreach campaigns

• identifying clusters of installations

• demonstrating market presence to prospects

• finding nearby references for new customers

5. Push Notifications

You can enable Push Notifications in your app. Reach out to support@sunvoy.com to turn it ON for you. You can see on your dashboard how many customers signed up to get push notifications

Continuous Improvements

These updates are part of our ongoing effort to make Sunvoy more adaptable to how real solar teams operate, across sales, service, and operations.

As always, feedback from installers continues to shape how we prioritize new improvements!

Sunvoy can now identify and help you reconnect with “orphaned systems” or solar customers who exist in your inverter or manufacturer portals but do not exist in your CRM.

In other words:
You’re actively monitoring their system… but you’re not marketing to them.

These are real, installed customers who:

• Don’t receive your emails

• Aren’t part of your referral campaigns

• Aren’t asked for reviews

• Aren’t included in service upsells

• And may not even remember you installed their system

That’s missed lifetime value.

How It Works

Sunvoy cross-checks:

• Manufacturer / inverter app contacts
  with

• Your CRM records

If we find systems tied to people you can access operationally but aren’t tracking commercially, we flag them as orphaned contacts.

From there, Sunvoy helps you:

• Recover their contact info

• Add them back into your CRM

• Re-activate them into your marketing and engagement flows

How to Enable

This feature is available upon request.
Reach out to Sunvoy Support and we’ll activate orphaned system detection for your account.

We’ve launched Sunvoy Concierge, a done-for-you service designed for solar companies who want to grow faster through referrals, reviews, and customer engagement but don’t have the internal bandwidth to manage it all.

This feature helps turn Sunvoy into an active growth engine without requiring your team to manually manage automations, broadcasts, or follow-ups.

What It Does:

• Activates and optimizes your automations
  We set up and monitor workflows that ask for referrals, request reviews, and re-engage past customers.

• Writes and sends branded broadcasts
  We handle messaging to your customer base using your tone, brand, and company domain, ensuring a consistent customer experience.

• Performs warm referral outreach
  Our team personally calls customers on your behalf to ask for referrals, creating real conversations that feel like they’re coming directly from your team.

• Tracks and improves performance over time
  We monitor engagement and make ongoing improvements to maximize results.

Why It Matters:

• Increases referrals and reviews with no extra work for your internal team

• Improves outreach consistency by ensuring your tools are being used, not sitting idle

• Delivers a branded experience where all messages and calls come from your name, your logo, and your domain (no third-party confusion)

Sunvoy Concierge is ideal for solar teams who are growing fast, but don’t have the time or resources to manage customer communications and follow-ups consistently.

This is a high-touch service that works quietly in the background while your team gets the credit.

Sign up for Sunvoy Concierge here