February 17th, 2026

Orphaned Systems Recovery (Hidden Revenue Reactivation)

Sunvoy can now identify and help you reconnect with “orphaned systems” or solar customers who exist in your inverter or manufacturer portals but do not exist in your CRM.

In other words:
You’re actively monitoring their system… but you’re not marketing to them.

These are real, installed customers who:

  • Don’t receive your emails

  • Aren’t part of your referral campaigns

  • Aren’t asked for reviews

  • Aren’t included in service upsells

  • And may not even remember you installed their system

That’s missed lifetime value.

How It Works

Sunvoy cross-checks:

  • Manufacturer / inverter app contacts
    with

  • Your CRM records

If we find systems tied to people you can access operationally but aren’t tracking commercially, we flag them as orphaned contacts.

From there, Sunvoy helps you:

  • Recover their contact info

  • Add them back into your CRM

  • Re-activate them into your marketing and engagement flows

How to Enable

This feature is available upon request.
Reach out to Sunvoy Support and we’ll activate orphaned system detection for your account.