February 17th, 2026

Sunvoy can now identify and help you reconnect with “orphaned systems” or solar customers who exist in your inverter or manufacturer portals but do not exist in your CRM.
In other words:
You’re actively monitoring their system… but you’re not marketing to them.
These are real, installed customers who:
Don’t receive your emails
Aren’t part of your referral campaigns
Aren’t asked for reviews
Aren’t included in service upsells
And may not even remember you installed their system
That’s missed lifetime value.
Sunvoy cross-checks:
Manufacturer / inverter app contacts
with
Your CRM records
If we find systems tied to people you can access operationally but aren’t tracking commercially, we flag them as orphaned contacts.
From there, Sunvoy helps you:
Recover their contact info
Add them back into your CRM
Re-activate them into your marketing and engagement flows
This feature is available upon request.
Reach out to Sunvoy Support and we’ll activate orphaned system detection for your account.